Complaints Procedure
At Urbrix, we are dedicated to providing a high standard of service to all our clients. If you feel that something has not met your expectations, we encourage you to let us know. Your feedback is invaluable in helping us maintain and improve the quality of our services.
Should you wish to lodge a complaint, please do so in writing by contacting us at Admin@urbrixltd.com. We will endeavour to respond as promptly as possible; however, please note that the resolution process may take up to 14 days.
For further details on how your complaint will be handled, please refer to our Complaints Handling Policy by clicking the link below: